Shipping Policy
Do you offer free shipping?
Yes, we offer free delivery for prepaid orders. For COD orders, there is a delivery fee of Rs. 100 per order.
How long will it take to receive my order?
You can expect your order to arrive within 2 to 7 business days after it has been dispatched. Delivery timelines may vary based on your location.
Can I track my order?
Yes! You can track your order using the following link: Track Your Order . Simply enter your tracking number to get real-time updates on your shipment.
Return and Refund Policy
What is your return policy?
We do not offer a Return Policy once the product is delivered and opened by the customer.
In case a product reflects a technical issue, one can raise a replacement request within 7 days of the order delivery. For offline purchase, please visit store of purchase. For Online purchase, a fresh replacement will be dispatched to the customer. This will be provided post physical examination of the product and if there is no issue found, same unit will be dispatched.
If a ticket is raised post 7 days of delivery / offline purchase and within the warranty period, product is sent for service and repair and replaced with an equivalent condition product or repaired, post testing.
In case of product replacement within the warranty period, if the product is out of stock (color/variant), an alternate product with equivalent price will be offered and warranty will continue as per the previous product purchase date.
To initiate a service request, please contact Customer Support team on www.myant.in . Alternatively, you can email us at support@myant.in or call our customer support number +91-9311016557
Once we receive and inspect your return, we will notify you about your refund status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.
2. What if I receive a defective, damaged, or incorrect item?
If your order is damaged/wrong/ has accessories missing on delivery, please raise a complaint within 24 business hours from the time of delivery.
You can visit www.myant.in or email us at support@myant.in. We will need your order ID and a few images of the product to process the replacement or initiate a refund.
For offline purchase, please visit the store from which the product was purchased.
Attention: If the packaging of your order seems to have been tampered with or damaged at the time of delivery, please refuse to take the order.
Attention regarding wrong product received: If the product is completely different, it will be considered as wrong product. Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, color or sound quality.
Water Seepage & Out of warranty charges
In case of water seepage or moisture intrusion found inside the product, the product will be considered out of warranty. Any damage resulting from exposure to liquids, humidity, or improper handling that leads to water ingress shall not be covered under the standard warranty terms. Customers are advised to ensure the product is used strictly in accordance with the product’s water-resistance guidelines.Exclusion from Limited Warranty
The Warranty does not apply to a product that:
· Has failed due to excessive wear and tear beyond what is considered to be
Reasonable.
· Has been misused or neglected.
· Has been damaged accidentally or by acts of God including fire & flooding.
· Has been used or operated contrary to operating or maintenance instructions
Outlined in this manual.
The Limited Warranty does not cover any damage, malfunction, or failure resulting from exposure to liquids, moisture, humidity, or any form of fluid ingress. This exclusion applies irrespective of whether the exposure was accidental, incidental, negligent, environmental, or otherwise.
Determination of Liquid Damage
Our Quality Check (QC) team shall inspect all returned products. If, upon inspection, any of the following conditions are identified, the warranty shall stand void with immediate effect:
- Presence of liquid seepage within internal components
- Water marks, moisture residue, oxidation, or corrosion
- Rust formation on mechanical or electronic parts
- Activation of Liquid Damage Indicators (LDI), where applicable
- Any other evidence reasonably indicating liquid ingress
- The determination made by the QC team shall be final and binding.
Water-Resistant Products
Products marketed as water-resistant are tested under controlled laboratory conditions and according to specified industry standards. Water resistance is not a permanent condition and may diminish over time due to wear and tear, impact, unauthorized repairs, improper usage, or environmental factors.
Liquid damage occurring outside the specified usage conditions or rated protection standards is expressly excluded from warranty coverage.
Paid Repair Services
In cases where the product is not falling under warranty or where liquid damage is confirmed, the customer may opt for a paid repair service, subject to:
- Technical feasibility of repair
- Availability of spare parts
- Advance payment of the charges communicated by the ANT Customer Service Team
- ANT reserves the right to decline repair if the product is deemed beyond economical or technical repair.
Return Without Repair (Product Recall by Customer)
If the customer declines the paid repair option, the product may be returned in its existing condition subject to the following conditions:
- The customer must pay all applicable logistics, handling, and shipping charges
- The customer shall be provided a period of fifteen (15) calendar days from the date of notification to make the required payment to recall the product.
If the customer fails to complete the payment within the stipulated fifteen (15) day period, We reserves the absolute right, at its sole discretion, to dispose of, discard, recycle, or otherwise deal with the product without any further notice or liability. No claims, compensation, or recovery rights shall be entertained thereafter.
Limitation of Liability
We shall not be liable for any data loss, accessory damage, consequential loss, indirect loss, special damages, or any other damages arising from or related to:
· excessive wear and tear beyond what is considered to be reasonable
· Has been misused or neglected.
· Has been damaged accidentally or by acts of God including fire & flooding.
· Has been used or operated contrary to operating or maintenance instructions
· liquid ingress.
· No claim for replacement, refund, or compensation shall be entertained in cases where liquid damage is established.
·
Warranty Policy/Guidelines
- Please refer to warranty information inside the box:
- Our products come equipped with a warranty period of 1 year that cover technical issues, excluding physical damages. Free door-to-door services are provided throughout the warranty period from the date of purchase.
- Proof of purchase in the form of invoice (irrespective of the sales channel) is required to be presented for availing warranty services. We can choose to not provide services if the invoice is not presented.
· If the issue is not resolved over a call or an e-mail we will arrange to pick up the device from your address, for repair or replacement. In case of non-availability of a reverse pick-up facility at your location, we will request you to self-ship the product to our warehouse and share the tracking details with the our customer service team. when a customer self-ships the product, the cost must be incurred by the customer. We will not be responsible for any loss or damage during transit if you self-ship your product to us.
- We shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of our products including consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in our products.
- While we will make every effort to carry out repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.
- In case of water seepage or moisture intrusion found inside the product, the product will be considered out of warranty. Any damage resulting from exposure to liquids, humidity, or improper handling that leads to water ingress shall not be covered under the standard warranty terms. Customers are advised to ensure the product is used strictly in accordance with the product’s water-resistance guidelines.
Out of Warranty
If a product that is out of warranty, reflects a technical issue & customer wants to avail the services, customer must incur a certain amount of charges.
A replacement can be given on chargeable basis if the product is not repairable. This can be processed only if the specific product is in stock.
Warranty is not applicable in any of the following cases:
The Warranty does not apply to a product that:
· Has failed due to excessive wear and tear beyond what is considered to be
Reasonable.
· Has been misused or neglected.
· Has been damaged accidentally or by acts of God including fire & flooding.
· Has been used or operated contrary to operating or maintenance instructions
Outlined in this manual.
In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures. Wear and tear that occurs due to regular usage of the device will also not be covered under warranty.
This warranty will automatically terminate on the expiry of the warranty period of 12 Months (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.
Shipping and Return Policy
We do our best to deliver your products as soon as possible. We offer free shipping on all orders placed on www.myant.in
Shipping information
Each order can be shipped only to a single address, which is specified at the time of placing the order. If you wish to ship products to different addresses, you will need to place multiple orders.
When will your order arrive?
We work towards ensuring that each item in your order is shipped within 2 working days from the date of the order. However, it may sometimes take up to 3 or more working days due to festivals, a sale, or when there are other mitigating circumstances. During such an event, do not be alarmed. Your order should reach you in 5 to 7 business days.
Tracking your order
A shipping confirmation along with your tracking ID will be sent to you once the product has been dispatched. Please use this ID to track the status of your order.
Visit the above link and input your order ID to get the approximate delivery time and current shipping status of your order.
(Tracking will be active once the product is dispatched)
Cancellation Policy
If you wish to cancel the order, please call our customer care number +91-9311016557.
Please note, if the order is processed, cancellation won't be possible and in this case the order must be refused at the doorstep.
GST
Please note that we do not extend the GST policy for B2C customers on the myant website, and only B2B customers (corporate orders) are eligible to avail of GST invoices. Therefore, if you are a B2C customer, please be advised that you will not be able to claim GST invoices for your purchases. We request you to kindly take this into account while making your purchase decision. We will not be responsible for any misinterpretation or misrepresentation of this policy by the customer.
Delayed delivery of the product
If you do not receive your order within the designated time period, you can choose to cancel the order. Within the next 14 days, the full amount will be refunded. (We are not responsible for delays in refund processing caused by banks, calamities or national holidays). If the order gets cancelled before shipping, the amount will be refunded in 7 to 10 business days.
